Return Policy

At Sohi NZ, we strive to ensure that all our customers are satisfied with their purchases. We understand that sometimes, a return may be necessary. Below are the terms of our return policy:

  • Eligibility for Returns: Returns are considered on a case-by-case basis. To initiate a return, please contact our customer service team at yourfriends@sohi.co.nz within 14 days of receiving your order.
  • Condition of Goods: Items must generally be returned in the same condition in which they were received, unless the item is faulty. If a product is faulty, it may be returned regardless of its used condition.
  • Refund Decisions: Sohi NZ reserves the right to decide if an order qualifies for a refund. Each request will be evaluated based on the circumstances of the return and the condition of the items.
  • Refund Processing: If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

We value your business and will make every effort to handle your return fairly and reasonably. We ask that you also treat our business fairly by not taking advantage of our return policy.

Thank you for choosing Sohi NZ.